General terms & conditions

Article 1: Preamble and contact

1.1 Preamble
These terms and conditions of sale are an agreement between ITAI DIAMONDS b.v.b.a., De Keyserlei 72a, 2018 Antwerp Belgium.
Everyone can read our Sales Conditions on the site www.itai-diamonds.com. These sales conditions can always be changed.

1.2 Contact

If you want to contact us, see our contact details:

- available by telephone from Sunday to Thursday from 11:00 to 18:00:
 
  and Friday from 11:00 to 14:00

 + 32 32 75 26 34.

- via email: [email protected]

- via whatsapp: +486 210 441


Article 2: Contract
2.1 Conditions to buy from us online
- A person must be 18 years and older to order on our website.
- That it is your personal order
- You agree with our terms and conditions
If you do not meet one of the three conditions, you may not order on our site
 
2.2 Ordering
After you have ordered, we will send you a confirmation email. And we will inform you about sending your product.
 
Article 3: Price, availability, customs
3.1 Price
The prices that are displayed are in euros and all Belgian taxes included, including shipping costs, the preparation of your jewel, the complete package is included.
We have every right to change our prices at any time without notifying you, the ordered products remain their old price.
We do our best, but it is possible that some products do not show the right prices. Please contact us and at that moment we cancel your order and you can re-order with the right price.
 
3.2 Availability
We inform you about the delivery date of each product. This date is an indication. In the event of a delay, we will contact you by email or telephone as soon as we know more about it. In case of a metering, a product change or a reference change, the date shown is no longer valid, due to the exchange or exchange, we have to calculate the new date and discuss it with you.
In case you decide to pay with a bank deposit, your order will only be processed when we have the money and at that moment you will know when we send your order.
If it is not possible to send you the jewel, we will let you know by email or / and telephone, as soon as possible, and your order will be canceled and you will receive a refund without compensation.
 
3.3 Customs for the EC
The orders are shipped from Belgium, without customs costs when it comes to European countries.
Deliveries outside the European community are subject to local taxes, customs fees or declaration costs to customs.
 
 
Article 4: Payments
Possible payments
You can pay with iDEAL / Visa / MasterCard / Meastro / Bancontact / Mister Cash / Bank transfer
 

Article 5: Responsibility


We are not responsible if the product ordered does not comply with the legislation of a country outside the European Union.
 

Article 6: Owner
The shipped goods are our responsibility until delivery against signature.
 
Article 7: Access and owner
You have access to our website for personal use. You do not have the right to download, copy, sell, abuse or modify the site (especially the product list, description, price, downloading the information, software, sound, images, texts, etc.) without our permission.
The site can link to other sites. Those other websites are not managed by us and therefore never fall under our responsibility.
 
Article 8: Personal data
We are committed to protecting all personal data. All personal data we have collected will be handled strictly confidentially, in accordance with our data protection policy.
- We only use your personal information we collect to process your orders in the best possible circumstances and to give you suitable offers
- Your personal information will never be rented, transferred or sold to third parties, for purposes other than the execution of your order, collecting your feedback about your buying experience and / or sharing ITAI DIAMONDS offers.
- You have the right to securely access and change all your personal data via the interface on your account.
-Non-personal data collected from users browsing the site are used to improve customer service, including website usability, displayed products or customer relationships.
 
Article 9: law
Our sales conditions are in accordance with Belgian law.
All disputes between you and us are handled according to Belgian law.

Article 10 : Return a purchase

You must return the item within 14 days from the date of delivery.

Your purchase may not be damaged under your care.

Your purchase must also not be changed in any way (such as engraving, size or other adjustments to your jewelery).

Return Exceptions

We inspect the item before we accept the return. Our experts check for any changes to ensure the quality and authenticity of the return shipments.

1. Goods that have been worn, used or modified are not accepted for return or exchange.

2. Goods returned after the duration of the return policy that we cover are not accepted for return or exchange.

3. Goods that are damaged will not be accepted for return or exchange.

For return shipments you can always contact us with the following options:

Via mail: [email protected]

Via Telephone: +32/275/26/34

Via Whatsapp: +486/210/441

 

Article 11: Identification
ITAI DIAMONDS, b.v.b.a.

De Keyserlei 72A
2018 Antwerp
Belgium

BE0813238793